Features
One app with a view for every role in your business.
Rostering, notes, timesheets, invoices and pay, with the assistant in the middle and your tasks on the right. On a phone, everything’s one thumb away.
Owners
The whole business, without living in five apps.
Pay day: pay everyone who’s ready, with a code from your phone
- Weekly briefingParticipants, billing, margin and how fast enquiries were answered, with what went well and what needs you.
- Pay & billsPay one worker, the ones you tick, or everyone who’s ready. Mismatched hours and new bank details are held back. Every payment needs a code from your phone.
- InvoicesDrafted every week from approved timesheets. Missing rates and low budgets held back with the reason. Sent to Xero as drafts only.
- Incident sign-offNew incident reports land in your tasks. Serious ones reach you straight away, with a reminder that a person checks the reporting rules.
- Team & rolesApprove new people and the role they chose. Change roles any time. Decide which tools each role can use.
- ConnectionsImport from ShiftCare, then connect Xero, Google and your socials with step-by-step guides. Choose whether the assistant can read, draft, or act after asking.
- Activity logEverything the assistant and your team did, newest first, with Undo on the latest change.
Operations
Today’s problems first, then everything else.
A vacant shift: pick who knows the participant, check the read-back, offer it
- Overnight summaryDocuments filed, referrals logged and shifts that changed while you were away.
- RosterThe whole week by worker. Add, move or cancel a shift, with a read-back that checks for clashes and documents that have run out. Repeat shifts weekly in one tick.
- Vacant shiftsWho’s free, how often they’ve worked with the participant, how far away they are. Read back, then offered by text and app notification.
- TimesheetsClock-ins from the phone app matched to the roster. Approve everything that matches in one go. Late or long shifts are flagged with a choice to pay rostered or actual.
- Notes & incidentsProgress notes from every shift, tagged to each person’s goals. Incident reports with the owner told straight away when it’s serious.
- StaffHours, availability and every check in one place. A check that runs out blocks new shifts automatically.
- New plansPlans that arrive by email are filed to the right person, and old and new budgets are laid side by side for sign-off.
- OnboardingService agreements, welcome packs and consent forms tracked and chased until they’re back.
- Worker checksScreening checks and first aid certificates flagged weeks before they run out, with how many shifts they affect.
- Participant profilesBudgets, goals, care plan, notes, shifts and documents for each person. Plan dates and budget use at a glance.
Marketing & sales
Referrals, partners and posts in one place.
Next week’s posts: approve the drafts, then schedule them all
- Referral numbersReferrals, how many became participants and which links brought them in, without a spreadsheet.
- Group post repliesPeople asking for NDIS help in your community groups, with a reply drafted in your voice. Copy, paste, done.
- Next week’s postsApprove posts one by one or all at once, then schedule them across Instagram, Facebook and TikTok.
- Stories by handPlatforms that don’t let apps post stories get a reminder with the card ready to save.
- PartnersCoordinators and hospitals who’ve gone quiet, with a check-in drafted.
Support workers
Their own shifts. Nothing else.
A support worker adds 14 km of travel to today’s shift
- My shiftsWho they’re seeing, where, and a short note on what to know before they go.
- Clock in and outOne tap at the start and end of a shift. The location is checked against the shift address.
- Shift notesTyped or said out loud, tagged to the person’s goals. Something went wrong? Report it from the same screen.
- ExpensesTravel, parking and activity costs added to the right shift with a receipt photo. Kilometres worked out at your rate.
- My payHours this week, expenses approved and waiting, and payslips.
- DocumentsCertificates uploaded from the phone and checked by the office before they’re saved.
The assistant
The backbone of the whole app.
It can find anything, draft anything and change anything your role allows. It just never does it without showing you first. Try a question.
Pick a question above to see how it answers. Sample data.
Ask, or tell it what to do…
See it with your own week in it.
Book a 30-minute call. We’ll show you H&W Hub working on a week like yours, and answer every question about your setup.